Terms & Conditions

Effective June 2025

Thank you for choosing My Banner Year to help you celebrate life’s most special moments. Each banner is individually hand-painted with care and attention to detail, making every piece truly one of a kind. Because of the custom and handcrafted nature of our work, we have a few important policies to ensure clarity and mutual respect.

1. Design Approval

Prior to painting, a digital or sketched mock-up of your design will be provided for your review and approval. You are offered up to THREE (3) revisions; after that, a design fee will be applied.  Once you approve the final design, no further changes can be made. This step ensures you are completely satisfied with the layout and wording before we begin creating your banner.

2. No Returns or Exchanges

Because our products are personalized and handmade, we do not accept returns or exchanges. Each item is custom-made based on your approved design, and as such, all sales are final. We appreciate your understanding and encourage you to carefully review your mock-up before giving final approval.

3. Shipping & Damage Claims (Banners ONLY)

We take great care in packaging your banner for safe delivery. However, we understand that things can happen in transit that are beyond our control. If your banner arrives damaged, please contact us within 3 business days of delivery with photos of the damage and the packaging. These rare situations will be handled on a case-by-case basis, and we’ll do our best to make things right.

4. Turnaround Time & Deadlines

Please note that turnaround times vary depending on order volume and design complexity. If you have a specific event date, let us know PRIOR to ordering to ensure we can accommodate your needs. Rush orders may be available for an additional fee and must be approved prior to purchase.

If you have any questions about these terms, don’t hesitate to reach out. Thank you for supporting this woman-owned, veteran-owned small business—we’re honored to be a part of your banner-worthy celebrations!

Payment Policy

Because every celebration deserves a reserved spot on our calendar

At My Banner Year, each banner and yard art piece is hand-painted and created specifically for your celebration. To secure your production date and art materials, we require a small deposit and prompt payment.

💳 Deposits
A $10 non-refundable deposit is required once your order has been accepted.

• After your order is approved, you will receive an invoice via the payment method of your choice (PayPal, Venmo, CashApp, or CreditCard Invoice).

• Deposits must be paid within 48 hours of order acceptance to ensure your agreed-upon deadline is reserved.

If the deposit is not received within 48 hours, your production date may be released, and the order may be cancelled.

Your deposit will be applied toward your total balance.

📅 Remaining Balance
The remaining balance must be paid in full prior to:

• Shipping

• Delivery

• Pickup

• Installation

Orders will not be released until full payment has been received.

⚠️ Important Notes
Because each item is custom-created and production time is reserved specifically for you:

All deposits are non-refundable.

Failure to complete payment  (as defined above) may result in the cancellation of your order and forfeiture of any payments made.

Availability is not guaranteed until the deposit is received and confirmed.

Thank you for understanding and for trusting My Banner Year to be part of your celebration. 💛

Rush Orders

Need it sooner? We've got you covered!

At My Banner Year, each design is hand-painted with care, and our standard turnaround time is 1–2 weeks from the date of design approval. If you need your item sooner than that, a Rush Order may be available for an additional fee.

📦 Rush Order Fees

Rush fees are based on item size and the urgency of your deadline. These fees cover the expedited creation of your item and priority handling—not shipping speed. If ordering a banner for shipment, you can add upgraded shipping at an additional cost.

• Banner Size: Mini (24x30")

• Rush Fee: base price + $10

• Banner Size: Small (35x36")

• Rush Fee: base price + $15

• Banner Size: Standard (35x60")

• Rush Fee: base price + $20

• Rush Delivery for LOCAL AREAS (not shipping)

• Rush Fee: base price + $20

🕒 Availability

Rush slots are limited and not always available. Please contact us before placing your order to confirm if we can meet your timeline.

⚠️ Important Note:

• Rush Orders Fee (if needed) is a separate and added fee.  It will be in addition to the base cost of your item.

We’ll always do our best to accommodate your celebration needs, but we appreciate your understanding that quality takes time—and that this is a two-woman, hand-painted operation. Thanks for letting us be a part of your banner year!

Squeeze-Me-In

Because sometimes celebrations don’t give you a two-week heads up!

At My Banner Year, each item is hand-painted with care and love. My standard turnaround time is 1–2 weeks, and I do my best to plan ahead and manage orders accordingly. However, I understand that sometimes things come up at the last-minute—and I’m happy to help when I can.

💨 What is a “Squeeze-Me-In” Fee?

During busy months when our calendar is nearly full, we offer a limited number of Squeeze-Me-In slots for customers who need their item NOW. This means we’ll fit your item into our already full schedule by working overtime or rearranging production—without compromising quality.

The Squeeze-Me-In fee is $30 per order and is applied in addition to the base cost of your order.

✅ When Is This Fee Applicable?

• Your event is coming up in less than 7 days

• You’re requesting an item during a fully booked period

• You’ve already approved a design, but need it sooner than my standard schedule allows

⚠️ Important Notes:

• Availability is limited and not guaranteed—please contact us before ordering to confirm if we can accommodate your request.

• Rush shipping/delivery (if needed) is a separate charge.

Thank you so much for your flexibility and understanding. We truly love being a part of your special moments—and we’ll always do our best to help you celebrate beautifully, even on a tight timeline!

Rentals & Installs (For OUTDOOR Yard Art)

Because big pieces deserve a little extra care

At My Banner Year, our rental pieces are hand-painted works of art designed to make a statement. Because many of these pieces are reused, installed outdoors, and meant to be seen up close and from afar, we’ve put a few guidelines in place to protect both your celebration and the artwork.

🎨 What Is Included with Rentals?

Outdoor Yard Art Rentals
All outdoor yard art rentals include professional installation and removal by My Banner Year.

This allows us to:

• Ensure proper placement and stability

• Keep pieces secure and safe

• Protect the artwork from unnecessary damage

For this reason, outdoor rental pieces may not be installed, moved, or adjusted by the customer.

📍 Pickup, Shipping & Location

• All yard art rentals are local pickup only

• Yard art pieces cannot be shipped due to size and materials

• Outdoor installation is included within our local service area

• Additional travel fees may apply outside this area and will be discussed prior to confirmation

⏰ Rental Duration

Rental timeframes vary by piece and project and will be confirmed before your event date.
Extended rental periods may be available, depending on availability, and for a small additional fee.

💳 Deposits & Payment

• A 25% non-refundable deposit is required to reserve your rental date

• The remaining balance must be paid in full prior to delivery & installation

• A refundable damage deposit is required for all rentals

🛠️ Damage & Care

We understand that celebrations can get lively — and that’s okay!
However, customers are responsible for damage beyond normal wear during the rental period, including breakage, loss, or excessive wear.

Damage deposits will be returned after the piece is collected and inspected, provided there is no damage beyond normal use.

🌦️ Weather & Scheduling

In the event of severe weather or unsafe conditions, My Banner Year reserves the right to reschedule installation or adjust plans to protect the artwork and ensure safety.

⚠️ Important Notes

Availability for rentals and installations is limited and not guaranteed until confirmed.

Large-scale, multi-piece, or venue-based projects (schools, churches, theaters, corporate events) may require custom pricing and additional coordination.

Thank you so much for trusting My Banner Year with your celebration. These guidelines help us continue creating bold, beautiful pieces while caring for each one properly — so they can be enjoyed again and again 💛

Local Meet-Up & Delivery

Convenient, friendly, and always free within 25 miles!

At My Banner Year, we're happy to offer FREE local meet-up or delivery for customers located within a 25-mile radius of UWF. Whether it's a local meet-up, or a porch drop-off, we want to make receiving your item as easy as possible.

🚗 Free Local Meet-Up Includes:

• Meet-up within 25 miles of UWF

• Flexible scheduling based on availability

• Porch delivery is available upon request, however we are not responsible for the condition of the banner once we drop it off.

• Please email us before placing your order to confirm availability for a meet-up or delivery